Yes, you may cancel whenever you want and for any reason. To cancel without a refund, you can do so inside your account.

Simply go to the "Account Settings", choose "Plan" in the left-side menu, and click the button "cancel current plan". 

If you are unable to cancel your account, please contact our support team and we will be happy to help you. Please include a copy of your invoice for account verification purposes.

Refund Policy
​We honor all refund requests, provided they are sent within 30 days of your purchase. If you would like to request a refund, please contact support.

We do not have the option to pause the subscription. What you can do is cancel the subscription and re-activate your subscription when you are ready again. However, this means that all your videos and data will be lost. 

We offer the option to purchase Vidimy branded products through a credit card. In some instances, you can pay with a debit card. However, we can't guarantee that they will go through with debit cards as the final approval will be entirely up to your card issuing bank.

​All invoices are automatically emailed to your account email after each payments. To update the invoice details with your company details, please contact our support team for a customized invoice.

Let us know any specific details that you would like to have included on the invoice:

1. Your name
2. Company name
3. Company address
4. VAT number, if applicable.

Note: Prices will be listed in USD.

Yes! Try our software for 30 days. If you don't like it for any reason, please contact us within 30-days of your purchase and we will provide you with a refund.

​You can reach out to our Customer Experience Team by submitting a support ticket here:

Yes, you can upgrade or downgrade your account at anytime inside the Vidimy dashboard.

Simply go to account settings, choose "Plan", and then click the button "Check the price". 

You can verify your account type by navigating to "Account Settings" in the upper right-hand corner of your Vidimy Dashboard. Your current plan will be highlighted with a box saying "current plan".

Simply go to account settings and choose "Plan" in the left side menu. 

Yes, you can try Vidimy for free for 14 days! You'll get the free trial on all our plans, so you can test out exactly what you need without paying anything upfront. 

If you are happy and would like to continue using the service after 14-days, you do not need to do anything. Our system will start charging the payment card on file automatically.

However, if you do not want to continue using the service after the 14-day trial, simply cancel the account inside the account settings in the Vidimy dashboard. 

​You can also always welcome to contact our support team to complete the cancellation and answer any questions you may have at support@vidimy.com. 

We honour all refund requests, provided they are sent within 30 days of your purchase.

Start your 14-day free trial here:

It's very easy and you can do it inside the Vidimy dashboard. and go to account setti

Simply go to the "Account Settings", choose "Plan" in the left-side menu, and click the button "cancel current plan".

We will be happy to help you update your email address! Please contact our support team to update your email.

​Please include the old email address, new email address, and your invoice for account verification purposes.

If your purchase went through, and payment was processed successfully, you should have received a payment receipt email directly from Vidimy or ClickFunnels.

You can download your invoice from the customer center.

Before reaching out, please make sure the email was not sent to another email address. Also, be sure to check your spam/junk and even the promotion folders.

If you still can't find the payment confirmation, please contact us below and we will be happy to assist you.

If you are trying to purchase a Vidimy branded software and your payment is failing, here's a couple things you can do:
- Check to make sure the card details is correct.
- Contact your credit card to ensure your card is in good standing
- Make sure you have filled in all the required details on the order form
- Try using a new different browser, or an incognito window
- Try using a different internet network

If the order is still not going through, please contact our support team below and we will be happy to assist you.

​Note: We only accept payments by credit card or debit card. We cannot accept other payment forms, including PayPal and bank transfers. Please note that not all debit cards will work as it is dependent on your bank

We have 3 subscription plans for Vidimy:
​
​Plus: $19/month
​Cloud: $49/month
​Pro: $79/month

​All our plans comes with a 14-day free trial and a 30-day money-back guarantee, so you can try it out before paying anything!